SMS and call coordination

Operator texts only after a person asks for coordination.

Operator is operated by 21 Ind. LLC. Operator may send SMS or MMS messages for requested demos, testing, support, call coordination, scheduling, rescheduling, and direct replies to support requests.

How people opt in

People opt in by submitting their phone number to 21 Ind. LLC for an Operator demo, test, support request, or coordination workflow and by checking an unchecked SMS consent box with the disclosure shown below. Consent records may include the phone number, timestamp, source page, submitted form context, and consent text shown at the time of opt-in.

Public opt-in example

Operator coordination request

This mockup shows the consent language used for Operator demo and testing coordination.

Example messages

Operator: Is now a good time for your requested demo call? Reply YES if now works or send a better time. Reply STOP to opt out.
Operator: Confirming your requested Operator test call for today. Reply with a better time if needed. Reply HELP for help or STOP to opt out.
Operator: Thanks. I will call at your requested time. Reply STOP to opt out or HELP for help.

Message frequency and costs

Message frequency varies based on requests and active workflows. A typical coordination flow may send one consent or confirmation message, one scheduling follow-up if needed, and replies needed to honor the request. Message and data rates may apply.

STOP and HELP

Reply STOP to opt out of SMS messages. After STOP, we may send one confirmation message and then stop sending SMS messages unless you opt in again. Reply HELP for help, or contact patrick@21industries.com.

Privacy

21 Ind. LLC does not sell, rent, or share mobile opt-in data or SMS consent information with third parties or affiliates for their marketing or promotional purposes. Carriers are not liable for delayed or undelivered messages.